Refund & Return Policy

Refund & Return Policy — Britbuy1limited

At Britbuy1limited, your satisfaction is our top priority.
If something isn’t right, we’re here to make it right.
This Refund & Return Policy applies to all orders placed through our online store for customers located in the United Kingdom.

1. Returns

You have 14 calendar days from the date you receive your order to request a return.
To be eligible for a return:

  • The item must be unused, unworn, and in the same condition that you received it.
  • It must be in its original packaging.
  • A valid proof of purchase (order number or receipt) is required.

Items not eligible for return include:

  • Personal care or hygiene products (e.g., skincare, beauty, or pet grooming tools).
  • Gift cards and downloadable products.
  • Sale or clearance items (unless faulty).

2. How to Request a Return

To start a return, please contact us at [your customer support email address] and include:

  • Your order number
  • The reason for return
  • Photo or video evidence (if the item is damaged or faulty)

Once your return is approved, you’ll receive a return address and instructions.
Please do not send any items back before receiving confirmation.

3. Return Shipping

  • Customers are responsible for the return shipping cost unless the item arrived faulty, damaged, or incorrect.
  • For faulty or incorrect items, Britbuy1limited will cover the return postage or send a replacement free of charge.
  • We recommend using a tracked courier service, as we cannot guarantee receipt of untracked returns.
4. Refunds

Once we receive and inspect your returned item, we will notify you via email.
If approved, a refund will be processed to your original payment method within 5–10 business days.

Refund times may vary depending on your payment provider or bank.

5. Late or Missing Refunds

If you haven’t received your refund after 10 business days:

  1. Check your bank or PayPal account again.
  2. Contact your payment provider—it may take additional time for your refund to appear.
  3. If you’ve done all this and still haven’t received your refund, please email us at [britbuy1limited@gmail.com].

6. Exchanges

We only replace items if they are defective or damaged.
If you wish to exchange for the same item, email us at [your customer support email address] with photos of the issue.

7. Cancellations

You may cancel your order within 24 hours of purchase for a full refund.
Once your order has been processed or shipped, cancellations cannot be accepted.

If you refuse delivery or return an item without approval, any related shipping costs will be deducted from your refund.

8. Contact Us

For questions about refunds or returns, contact us:
[britbuy1limited@gmail.com]
Britbuy1limited — United Kingdom

 

Legal Notice

This policy complies with the UK Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.
Your statutory rights are not affected.